SUPPORTING OUR TEAM
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Concierge Team
Welcome to FIT
Concierge Team
Customer Service
Product & Services
Handling Member Cancellations
Software & Platforms
Hubspot
Deputy Starter
Virtual Cycle
LINKS
METRA Lockers
Kids Club
Studio Instructor Induction
Exhale Studio
Exhale Reformer Studio
Studio ONE
Marketing & Sales
Marketing Campaigns
Exhale Reformer Team
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SUPPORTING OUR TEAM
Concierge Team
Welcome to FIT
Concierge Team
Customer Service
Product & Services
Handling Member Cancellations
Software & Platforms
Hubspot
Deputy Starter
Virtual Cycle
LINKS
METRA Lockers
Kids Club
Studio Instructor Induction
Exhale Studio
Exhale Reformer Studio
Studio ONE
Marketing & Sales
Marketing Campaigns
Exhale Reformer Team
Concierge Team
Being part of the Concierge Team is an important role within the business. Find out more about your role, expectations and more.
General Expectations
Meet & Greet Focus
Key Responsibilities
How We Measure Success
The Future of The Concierge Team
Customer Service
Enquiry Management
Handling In-Person & Phone Enquires
Effective Communication Techniques
Customer Service & Retention
Customer Service Scripts
See more
Product & Services
Club Membership Overview
Options for Non-Members
Understanding The Initiation Fee
Club Membership FAQs
Unsubscribing a Member/Prospect
See more
Handling Member Cancellations
Member Cancellations
Cancellation Requests
Cancellation Process
Providing Alternative Solutions
Processes & Procedures
Cancellation Request Solutions
See more
