So that we can continue to provide the level of professionalism that our member's have come to expect we require our team members to follow some simple rules.
Staff Uniforms
First impressions last and it is important that all employees and personal trainers present themselves with the highest of standards. FIT Lane Cove dress code is as follows:
- The current shirt and jacket provided must be worn at all times during a shift.
- Black pants or shorts must be worn.
- Suitable footwear must be worn (covered footwear, particularly no thongs).
- Uniforms should be washed and clean at all times.
- If you lose or misplace your uniform then a replacement will be organised.
- Name badges must be worn at all times during your shift.
Staff Regulations
Staff regulations in regards to IT and Computer Policy, phones and other devices, social media and surveillance should be referred to in the Employee Handbook.
Dress Code for Members
- Suitable clothing and covered footwear must be worn at all times in the Club.
- Sweat towels must be used at all times and equipment wiped after use.
- Shirts or singlets must be worn at all times.
Member Lockers
Lockers are provided for members at their own risk. FIT Lane Cove will not be held responsible or liable for loss or damage to personal property stored in the lockers or on the premises. Lockers require members to enter a 4 digit pin for access.
General Expectations of Staff
Staff members are expected to remain courteous and polite to members and other customers at all times.
- Appropriate conversation whilst in the company of patrons must always be adhered to.
- All areas of the Club are expected to remain presentable at all times. Regardless of the designated work area of staff members if you see a problem or a mess, you are required to attend to it and do not leave it for someone else to clean up even if the mess is not in your area.
- At the beginning, end and throughout your shift, staff are expected to maintain the cleanliness of common areas, in particular follow the COVID workplace cleaning plan.
As an employee, there are a number of things that you should not do:
- Move or deface signage around the Club both internally and externally.
- Tamper with warning signs or equipment that is in place for the safety of our members and staff.
- Remove any protective equipment or guards on any piece of equipment that could lead to someone causing harm to themselves or anybody else.
- Play jokes that may cause harm or injury to person(s).
- Behave in a way that causes others to feel uncomfortable for their safety.