Member Engagement:
Greet members and guests in a friendly and professional manner. Assist members with inquiries, provide information about club services, and offer guidance on facility amenities.
Membership Sales Support:
Collaborate with the marketing team to promote and sell memberships. Provide tours of the facility to prospective members, highlighting key features and benefits.
Facility Knowledge:
Maintain a thorough understanding of club facilities, classes, programs, and events. Stay informed about current fitness trends, wellness initiatives, and industry updates.
Administrative Tasks:
Handle incoming calls and emails, directing inquiries to the appropriate department. Assist with membership paperwork, processing sign-ups, cancellations, membership suspensions and maintaining accurate member records.
Problem Resolution:
Address and resolve member concerns or issues promptly and effectively. Collaborate with other team members and departments to ensure a seamless member experience.
Health and Safety Compliance:
Monitor access to the facility, ensuring only authorised individuals enter. Follow health and safety protocols, including COVID-19 guidelines, to maintain a safe environment.
WHAT WE NEED FROM YOU.
- Passion
- Enthusiastic
- Excellent Customer Service
- Calm Under Pressure
- Ability To Work Early/Late
- Great Communication Skills
- Self Motivated
- Enthusiastic Team Player