Cancellation Request Solutions

We have compiled a number of possible cancellation requests and alternative solutions that you can provide to help keep our members engaged.

NO.	CANCELLATION REQUEST	POSSIBLE REASON	ALTERNATIVE SOLUTION
1	Financial Constraints	Change in financial situation, such as job loss or reduction in income. Difficulty in justifying the cost of the membership due to underutilisation.	Offer to suspend membership for 2 weeks to 4 months for 50c per day.
2	Time Constraints	Busy schedule and lack of time to regularly attend the club. Change in work or personal commitments that make it challenging to prioritise club sessions.	Offer to suspend membership for 2 weeks to 4 months for 50c per day.
3	Health Issues	Onset of health problems or injuries that limit or prevent exercise. Medical advice against certain types of physical activity.	Suspend membership for 2 weeks to 4 months and/or speak with a PT and work on a plan.
4	Location Change	Relocation to an area where the club is not easily accessible.	Suggest transferring their membership to a friend or family.
5	Disinterest or Lack of Motivation	Loss of interest in the club environment or the activities offered. Difficulty in staying motivated to maintain a regular workout routine.	Suggest speaking with a PT and work on building a more suitable workout plan that fits with their interests.
6	Unsatisfactory Services	Dissatisfaction with the quality of equipment, cleanliness, or overall facilities. Poor customer service or negative experiences with staff.	Expand on our disappointment that we haven’t met their expectations and offer 3x30 PT sessions at no cost (value $135).
7	Alternative Fitness Methods	Finding alternative fitness methods or activities that better suit personal needs. Joining outdoor activities or home workouts as alternatives to the club.	Suggest speaking with a PT and work on building a more suitable workout plan that fits with their interests.
8	Contractual or Membership Issues	Completion of a fixed-term contract. Dissatisfaction with the terms and conditions of the membership.	Suggest speaking with a PT and work on building a more suitable workout plan that fits with their interests.
9	Personal Circumstances	Life changes such as pregnancy, parenthood, or caregiving responsibilities. Shift in personal priorities and goals.	Offer to suspend membership for 2 weeks to 4 months or speak with a PT and work on a plan.
10	Difficulty Booking a Class	Issues booking a class due to populer times through the week.	Offer to book their classes in advance with 2 Classes per week for 3 weeks.