Updated Team Management Structure

Lochie will be focused on elevating the overall member experience, with a specific emphasis on supporting and developing our concierge and kids club teams. He will work closely with you to refine service standards, enhance training, and streamline processes, ultimately empowering you to deliver exceptional, world class service to our members daily. Lochie's expertise and support will be a valuable resource for your professional growth and in ensuring we consistently exceed member expectations.

Lochie has commenced onboarding and you will begin to see him in the club full time from Monday 10th March.

 

Mark will be focusing on the strategic development and support of our personal training team and program. He will be instrumental in enhancing training protocols, providing ongoing professional development opportunities, and fostering a collaborative environment that enables you to do what you do best - deliver fantastic PT sessions each and every day. His leadership will empower you to deliver exceptional, results-driven experiences on the gym floor, ensuring we maintain the highest standards of personal training excellence.

Mark has commenced onboarding and you will begin to see him in the club full time from Monday 10th March.

 

Mark's role will involve the focused development and support of our HIIT team across all studios. He will be working closely with Patrick and yourselves to refine class structures, enhance training methodologies, and provide the resources necessary for your continued growth and development. His leadership will empower you to deliver dynamic and engaging HIIT experiences, ensuring our members achieve their fitness goals with energy and enthusiasm.

Mark has commenced onboarding and you will begin to see him in the club full time from Monday 10th March.

Furthermore, Patrick will continue to spearhead the all important creation and development of our HIIT programs we deliver in the studio, including across new platforms as we work on our digital delivery experience.

 

While these new roles do not directly affect our EXHALE teams, you will no doubt see and experience the continual growth and development of Elsa in her retitled EXHALE Manager role. This reflects the ongoing importance of our EXHALE studios to our overall product mix, and the ability of Elsa to continue to lead such a wonderful team.

 

Cycle & Body Pump team