A FIT team is cohesive, organised, passionate and driven to create the most amazing environment for our members as possible.
We are a FIT T.E.A.M (teamwork, excellence, attitude & members). A FIT team is cohesive, organised, passionate and driven to create the most amazing environment for our members as possible. Value bands will be created and distributed to every staff member to remind them of what the business strives for.
TEAMWORK - There are many facets of the business, Concierge Team, trainers, kids club, group fitness, management, but we all exist as one big team. Communication and personal responsibility are the key to working cohesively and giving members the best possible experience.
EXCELLENCE - Priding ourselves on amazing facilities, services and experiences. This includes actioning anything and everything as soon as you see it. Including maintenance, administration, membership issues and cleaning. Leaving nothing to someone else and provide the most amazing facility you can while you are working.
ATTITUDE - Attitude is key to creating a vibrant fitness community. Smiling, greeting members, standing and using names are all key to providing amazing customer service and helping members experience the FIT Lane Cove difference.
MEMBERS FIRST - Are and always will be the single most important aspect of our business. We exist to help take members on an amazing fitness journey. We give them 100% of our attention and make a commitment to exceed their expectations in every way.